ARW Home Warranty Review

If you’re in the market for a home warranty, then you’ve probably heard of American Residential Warranty, which is now called ARW Home. ARW Home is one of the leading providers of home warranties in America, offering a wide range of services to meet homeowners’ needs. In this review, we’ll take an in-depth look at what ARW Home offers and how it works. We’ll also discuss the pros and cons of using their service, as well as how they compare to other home warranty providers like American Home Shield. So, if you’re considering signing up with ARW Home, read on!

Last Updated December 2022

ARW Product
brand logo

8.8

8.8

Receive $100 Off

Highlights
Three tiers of plans allow homeowners to choose the right amount of coverage
Plans start at $39.99 per month*, with frequent promotions for additional savings
Large range of add-ons offer options to tailor your coverage, including food spoilage protection, additional appliances and more
Comprehensive electronics add-on covers TVs, computers and other electronic devices in your home
24/7 claims hotline makes your life easier when there’s a breakdown
30-day money back guarantee and no long-term commitments

ARW Home Overview

ARW Home is a nationwide provider of home warranty services. They offer a robust selection of plans and coverage options at a competitive price, along with some unique features that you won’t find with other providers. Their comprehensive coverage and stellar customer service earned them the title of “Best Overall Home Warranty Company of 2022” by Investopedia, and a number one ranking in Top Consumer Reviews’ list of the best home warranty companies of 2022. Here’s everything you need to know about ARW:

Unique Offerings

There are a few key features that set ARW Home apart from other home warranty companies, like:

  • Three core plans with a large variety of add-ons to customize your coverage 
  • Kitchen Plus Plan covers appliances and systems in the heart of your home at a lower price point, great for those in need of more minimal coverage
  • Comprehensive electronics add-on covers laptops, desktop computers, tablets and more
  • Straightforward pricing is the same for everyone and does not change based on location

Other Pros

  • Affordable coverage for your home’s main systems and appliances 
  • $55 trade service fee/deductible—one of the lowest in the industry to date
  • Frequent promotions to save more on your warranty ($30 off at the time of this article)
  • Pre-screened, pre-qualified, licensed service technicians deliver high quality service
  • A+ rating with the Better Business Bureau
  • Coverage in all 50 states
  • 24/7 claims hotline 

Cons

  • Workmanship guarantee is 30 days, which is industry standard, though some other companies offer 90 days up to a full year
  • No roof leak coverage option

How ARW Home Works

ARW Home is a home warranty service that helps protect your home and appliances from unexpected repairs or replacement costs. When you sign up for a plan with ARW Home, you’ll pay a monthly or annual fee. In exchange, ARW Home will cover the cost of repair or replacement for appliances and systems that break down due to normal wear and tear.

If an appliance or system breaks down in your home, simply call ARW Home to start a claim, 24 hours a day, seven days a week. A customer service representative will dispatch a technician to your home to make the necessary repairs, typically within 24 to 48 hours. In most cases, repairs will be fully covered, and you will only have to pay a service call fee to the technician.

ARW Home Warranty Plans, Coverage & Pricing

ARW Home offers three main plans and a wide variety of add-on options. Their core offerings include a kitchen-only plan, a full coverage plan for your home’s major systems and a bundle plan for all of the above, plus a few extras. Here’s how they work:

ARW Home Kitchen Plus Plan

This plan is priced at $39.99 per month* and covers:

  • Interior electrical system
  • Refrigerator
  • Oven and cooktop
  • Dishwasher
  • Built-in microwave
  • Garbage disposal 
  • Kitchen exhaust fan
  • Water heater 

ARW Home Platinum Premier Plan

This plan is priced at $64.99 per month* and covers everything in the Kitchen Plus Plan, along with:

  • Central AC
  • Central heat
  • Humidifier
  • Plumbing system
  • Plumbing stoppages
  • Ductwork
  • Garage door opener
  • Ceiling fans

ARW Home 4-in-1 Bundle Plan

This plan is priced at $129.99 per month* and covers everything in the Kitchen Plus Plan and Platinum Premier Plan, plus:

  • Washer and dryer
  • Deluxe Advantage add-on (AC refrigerant and coils; plumbing faucets and fixtures; permits, modifications and code violations; toilets and internal mechanisms; improper installation; mismatched systems; garage door springs and tracks)
  • Ultimate Electronics Protection add-on (laptops; desktop computers; tablets; TVs; printers; gaming consoles)
  • Water and sewer lines (repairs; line unblocking; excavation costs; reseeding the grass; repaving the driveway)

*These amounts reflect the options at the time of this review and are subject to change.

Add-On Coverage

In addition to their core plan offerings, ARW Home also offers a number of optional add-ons to enhance your coverage, including:

  • AC Advantage covers things above and beyond simple mechanical breakdowns, like Freon and leaking coils
  • Plumbing Advantage covers basic faucets, fixtures, internal components like wax seals and more
  • Deluxe Advantage covers everything in the AC Advantage and Plumbing Advantage add-ons, plus components for appliances, improper installation, mismatched systems, code violations and more (available only on the Platinum Premier Plan)
  • Ultimate Electronics Protection covers laptops, desktop computers, tablets, TVs, printers and gaming consoles
  • Food spoilage gives you extra protection by covering any food that goes bad if your refrigerator breaks down
  • Well pump, including the cost of digging up the pump
  • External water or sewer lines including repairs, excavation costs, repaving and reseeding as needed
  • Additional refrigerator or freezer
  • Additional oven or cooktop
  • Clothes washer and dryer
  • Additional air conditioner
  • Ice maker (included with Platinum Premier)
  • Plumbing system (included with Platinum Premier)
  • Ceiling fans (included with Platinum Premier)
  • Pool and spa combo

These add-ons vary in price, and not all add-ons have prices listed on the ARW Home website at the time of this review. The add-on prices we found were for washer and dryer ($9.99 per month), pool and spa combo ($23.99 per month), water and sewer line combo ($17.98 per month) and Ultimate Electronics Protection ($24.99 per month).*

*These amounts reflect the options at the time of this review and are subject to change.

ARW Home Warranty Coverage Limitations & Exclusions

As with all home warranty providers, ARW Home has some limitations and exclusions to consider (in other words, things that their plans do not cover). These include:

  • Solar heating systems
  • Fireplaces
  • Fuel storage tanks
  • Attic or whole-house exhaust fans
  • Plumbing stoppages caused by roots or damaged lines outside of the main home foundation
  • Water fountains or features in a pool or spa
  • Fixtures and appliance components (knobs, racks, etc.), unless an add-on plan is purchased
  • Damage caused by pets or insects

Another factor to consider is coverage limits. Every home warranty company has a cap on what they’ll cover for the systems and appliances in your home. You should carefully review coverage limits to make sure you’re getting the right coverage for your needs. Here are some of ARW Home’s coverage limits, however, homeowners are encouraged to review the company’s sample contracts online for a more comprehensive listing:

  • Systems: $1,000 per system, per year
  • Central AC or heating systems over 10 years old: $600 per system, per year
  • Appliances: $500 per appliance, per year 
  • Appliances over 10 years old: $300 per appliance, per year 

For more limitations and exclusions, ARW Home has sample contracts for every state available on their website, so you can learn more about coverage specific to your area before signing up.

ARW Home Warranty Claims: Response Time

ARW Home’s claim hotline is open 24 hours a day, seven days a week. A review of their sample policy found that the company will initiate meaningful service within 24 hours of the time a request is made, and will complete the service as soon as reasonably possible.

The Fine Print: ARW Home Terms & Conditions

As with all home warranty providers, ARW Home has a number of terms and conditions in their fine print. Here are some key points to be aware of:

  • There is a 30-day waiting period before any claims can be made for repair. This is industry standard, but good to know before signing up.
  • Homeowners are responsible for maintaining systems and appliances in accordance with the manufacturer’s recommendations.
  • There is a $5,000 annual max payout per coverage year.
  • ARW Home does not cover the cost of hauling away or disposing of any old products if it’s determined that repair is not possible and a replacement is needed.

The policy does not cover the cost of restoration of any cosmetic damage in the home caused by a breakdown (for example, carpets, paint, cabinets, etc.).

ARW Home Company Information

ARW Home, formerly American Residential Warranty, is a national company that serves customers in all 50 states. The company’s offerings include home warranty plans, electronics protection plans and more. ARW Home was founded in 2008 and is headquartered in Boca Raton, Fla.

ARW Home Customer Service

ARW Home has a 24/7 hotline for claims processing, and their customer support team can be reached Monday through Saturday. You can also contact ARW Home by using the contact form on their website.

ARW Home Phone Number 

To contact ARW Home’s customer service team, call: 800-910-8538. 

To start a claim for repair, call: 877-637-7890.

ARW Home BBB: Accreditation & Reputation

ARW Home has an A+ rating with the Better Business Bureau (BBB). Additionally, the company has a solid 4.2-star customer rating on Trustpilot. 

ARW Home Performance Ratings

ARW Home has a number of positive reviews online, where customers applaud their:

  • Quick response time: In most cases, ARW Home will dispatch a technician to your home within 24 to 48 hours of receiving your claim.
  • Excellent customer service: Customers rate ARW Home’s customer service high based on their knowledgeable, friendly and helpful team members.
  • Reliable repairs: ARW Home contracts with licensed and insured contractors to make all repairs. You can be sure that the repairs will be made quickly and correctly.
  • Affordable plans: ARW Home offers three core plans, plus a variety of add-on coverage options to fit any budget.

How Does ARW Home Compare to Other Home Warranty Services?

Now that we’ve taken a comprehensive look at ARW Home, let’s see how they compare to another leading home warranty provider: American Home Shield.

ARW Home vs American Home Shield

If you’re considering a home warranty provider, you may be wondering how ARW Home stacks up against one of the most well-known providers in the industry, American Home Shield. Here’s our comparison:

  • Both companies offer three tiers of home warranty coverage, and while plans are priced in a similar range, they cover different systems and appliances from tier to tier, so homeowners will need to compare plans based on which coverages are most important for their home.
  • Both companies offer add-ons to customize your coverage, although ARW Home has more options in this area.
  • American Home Shield offers roof leak coverage, while ARW Home does not.

Our Verdict

ARW Home is a great choice for anyone looking for a reliable and affordable home warranty provider. They offer a range of plans to fit any budget, quick response times and reliable repairs. Plus, their A+ rating with the BBB gives you the peace of mind knowing that you’re working with a reputable company. We also love their 30-day money back guarantee and variety of add-on options, which allow you to customize coverage based on your home’s needs. So if you’re in the market for a home warranty, ARW Home is definitely worth exploring!

ARW Home FAQs

How much does ARW Home cost?

The cost of an ARW Home warranty depends on the level of coverage you choose. ARW Home’s plans range from about $40 per month to $130 per month*, and add-on options provide even more home protection at an additional monthly fee.

*These amounts reflect the options at the time of this review and are subject to change.

What does ARW Home cover?

ARW Home is a home warranty company that provides protection for major appliances and systems in your home. Coverage includes repair or replacement of the covered item, as well as labor costs. Covered systems include heating and cooling, plumbing, electrical, appliances and more.

Does ARW Home require a home inspection prior to coverage?

No, ARW Home does not perform an inspection to determine the condition of your appliances and systems. Like most home warranty companies, they have a 30-day wait period in place to protect them from pre-existing conditions, and to help ensure they can keep their plan costs low.

What is ARW Home’s trade service fee?

When you request a repair you pay a trade service fee, which is basically a deductible for that service call. ARW Home has one of the lowest trade service fees in the industry to date—$55 at the time of this review.

Methodology

The Consumer Rating Difference

Behind Our Best Home Warranty Ratings

We make choosing the best meal delivery service easy with expert reviews and rankings.

Here’s the methodology behind our ratings:

icon

Comprehensive Overviews

From unique offerings and plan details to coverage, pricing and more, we cover it all in our detailed reviews.
icon

Pricing Details

We break down how much each home warranty plan costs, noting everything that’s included under each tier.
icon

Home Warranty Comparisons

With so many different services available, it can be hard to decide which one is right for you. We compare home warranty services and take a look at what each service offers, their pricing, their coverage and more.
icon

FAQs

In case the review wasn't enough to, we also include several FAQs to help ensure you have all you need to make an informed decision.