American Home Shield Review

Named one of America’s Fastest Growing Private Companies by Inc. 5000, Choice Home is quickly becoming a top home warranty provider, and with good reason. The company provides comprehensive coverage for both home appliances and systems, access to an expansive, nationwide network of expert service professionals, and 24/7 support from a highly trained customer service team, making the claims process fast and efficient—all at a very competitive price.

Here’s everything you need to know about Choice Home Warranty:

Last Updated December 2022

American Home Shield
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9.5

9.5

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Highlights
Plans and pricing to fit every budget
Professional network of over 17,000 contractors
30-day guarantee for completed repairs
Covers older items regardless of age
No inspection or maintenance records needed to purchase a plan
Online and mobile system for requesting repairs

About Choice Home

Choice Home offers two home warranty plans, a basic plan and a total plan. The basic plan covers major systems and appliances; the total plan covers additional items like pools and spas. They also offer a large selection of optional add-ons you can select if you need to create a more customized plan. This enables you to pay only for the coverage you need—and nothing more.

Choice Home provides 24/7 access to highly trained customer service representatives, and maintains a nationwide network of more than 25,000 expert technicians, so you won’t wait long for your claim to be processed and service to be administered. Unlike other home warranty companies, Choice Home does not require a home inspection prior to coverage. And their per-visit service fee is a set amount no matter how much labor is required—so you’ll never suffer sticker shock at their hands.

Unique Offerings

Choice Home offers a few unique features that set them apart from other home warranty companies, like:

  • They offer two different plans: Both plans cover a combination of home systems and appliances, but the total plan covers more of them. This allows customers to choose the level of coverage that best suits their needs.
  • They have several add-on coverage options: This is great for those who want more protection or who need a more customized protection plan, but who don’t want to pay for coverage they don’t need.

Pros

  • Plans cover both systems and appliances 
  • Optional add-ons for customizable coverage
  • No home inspection required prior to coverage
  • No restrictions on the age of a home or its systems and appliances
  • Set service fee regardless of labor required
  • 24/7 customer service for fast claims processing

Cons

  • Not available in all 50 states
  • Doesn’t allow customers to choose their own technician

How Choice Home Works

Home warranties protect you from costly repairs or replacements for systems or appliances that break or stop working. With Choice Home, you pay a monthly or annual premium so that when a covered system or appliance breaks down, you can simply submit a claim via their 24/7 claims hotline, and they’ll send out a local, expert technician to service it—for a nominal fee. Unlike other companies of its kind, Choice Home’s service fee ($85 at the time of this review) does not change depending on the amount of labor required—it’s always the same amount.

Choice Home’s Plans, Coverage and Pricing

Choice Home offers two coverage plans, a Basic and a Total plan. Both cover a variety of home systems and appliances. Here’s what you get with each:

Basic Plan

The less expensive of the two plans, this option still provides a good level of coverage, including everything from your heating system and electrical system to your oven, ductwork and plumbing system. Air conditioning systems, refrigerators, clothes washers and clothes dryers are not covered under this plan.

Total Plan

This plan covers everything included in the Basic Plan, but also includes an air conditioning system, refrigerator, washer and dryer.

Optional Coverage

Choice Home Warranty offers additional coverage options for those who need a more customized plan. Things like pools, stand alone freezers, central vacuums, septic systems or sump pumps can be selected for additional coverage.

Here’s a full list of the items covered under each plan:

Coverage Basic Plan Total Plan
Air Conditioning System X
Heating System X X
Electrical System X X
Plumbing System X X
Plumbing Stoppage X X
Water Heater X X
Whirlpool Bathtub X X
Refrigerator X
Oven / Range / Stove X X
Cooktop X X
Dishwasher X X
Built-In Microwave X X
Garbage Disposal X X
Clothes Washer X
Clothes Dryer X
Ductwork X X
Garage Door Opener X X
Ceiling and Exhaust Fans X X

Coverage Limitations and Exclusions

Since limitations and exclusions may depend upon your individual contract, you’ll want to thoroughly review the terms and conditions of your home warranty prior to committing. 

Warranty Claim Process

To file a claim, customers can call Choice Home’s 24/7 customer service line or submit a claim online. Once the claim is received, Choice Home will send a technician to diagnose the problem. If the problem is covered by the warranty, Choice Home will reimburse you for the cost of repairs or replacements, up to the limits of your coverage.

The Fine Print

Like any home warranty, there are a few limitations to Choice Home’s policies, including but not limited to:

  • There is a 30-day waiting period for coverage to begin (although it may begin sooner if you can provide proof of prior coverage).
  • Agreements only cover failures due to normal wear and tear—they do not cover routine maintenance or malfunction due to misuse, abuse, neglect or physical damage.
  • There is a $3,000 coverage limit for most major appliances and systems.

This is not a comprehensive list so you’ll want to review the full terms and conditions on the company’s website for other limitations and exclusions.

Choice Home’s Company Info

Choice Home Warranty was founded in 2008 in Edison, N.J., by Victor Hakim. The company provides home warranty service contracts for the repair and replacement of broken home systems and appliances. Choice Home has a nationwide network of more than 25,000 independent contractors and services more than 1.6 million homes.

Customer Service

Choice Home customer service can be reached 24/7 at (888) 373-7924. The company has a message submission form available on their website as well.

Accreditation and Reputation

Choice Home is a member of the National Home Service Contract Association (NHSCA), an industry trade organization serving home service contract providers and consumer interest throughout the United States. The company has won multiple awards from reputable organizations, and has positive feedback on review sites like Google Reviews and Trustpilot.

Awards & Honors

Inc. 5000 has named Choice Home Warranty one of the fastest growing organizations in the U.S. for seven consecutive years. The company was also named Best Home Warranty Company of 2021 and Best Claim Service of 2021 by U.S. News & World Report’s 360 Reviews team. Choice Home also received the Top-Rated Company Award from HomeWarrantyReviews.com.

Performance Ratings

Choice Home has a 3.5/5 rating on Google Reviews and a 3.9/5 on Trustpilot, with 74 percent of reviewers giving the company a “Great” or “Excellent” rating. Customers on these sites praise Choice Home Warranty for its: 

Efficiency: Customers have praised Choice Home for the speed with which their claims are filed and service is administered.

Flexibility: Customers appreciate the flexibility of Choice Home’s plans, as well as their ability to add on to their coverage.

Accuracy: Customers have found that Choice Home is accurate in their estimates and claims processing.

Comprehensive coverage: Customers appreciate that there aren’t any restrictions on the age of a home or its systems and appliances—as long as they’re in good working condition and properly maintained, Choice Home will likely cover them.

It should be noted that Choice Home reviews on the Better Business Bureau (BBB) website aren’t nearly as positive—the company averages one out of five stars on this site. The BBB also notes that Choice Home Warranty has been the subject of legal action by the Arizona Attorney General’s office. The BBB itself has also called upon Choice Home to address a pattern of complaints from consumers regarding post-cancellation payment withdrawals. Choice Home is working hard to address these concerns—they’ve revisited their cancellation process with their staff, and have closed nearly 10,000 complaints in the past three years alone.

While it’s certainly helpful to get a sense of how actual customers feel about a product you’re considering purchasing, we recommend taking customer reviews with a grain of salt. That’s because often, the customers who take the time to write reviews are those who’ve had a negative experience. And for more complex products like home warranties, misunderstandings can arise when customers don’t read the terms and conditions in full before signing up, which can lead to customer dissatisfaction.

How Choice Home Compares to Other Home Warranty Companies

Here’s how Choice Home stacks up against one of its top competitors:

Choice Home vs American Home Shield

Although American Home Shield has been around longer than Choice Home—the company has been providing home warranties for more than 50 years, Choice Home certainly gives it a run for its money. Here are some of the primary differences between the two companies:

  • Choice Home’s most basic plan covers both systems and appliances; American Home Shield’s only covers systems.
  • Choice Home offers more optional add-ons, enabling more coverage customization.
  • Choice Home has a network of more than 25,000 expert technicians; American Home Shield’s network includes 17,000.

The Verdict

Choice Home is a top home warranty company that offers affordable plans, flexible coverage and 24/7 customer service. Their plans offer comprehensive coverage for both home appliances and home systems, and their add-on options enable a level of customization most other home warranty companies don’t offer. A Choice Home warranty comes with some limitations, including coverage maximums, but most are in-line with industry standards. And while there have been some complaints about the company on the BBB website, all in all, Choice Home has a reputation as a solid home warranty provider.

FAQs

How to find Select Home Warranty policy number?

There are a couple of different ways to find your Select Home Warranty policy number. One way is to look through your home warranty policy documents. These are the documents that you received after signing up for your service plan.

Another way to find your policy number is to contact Select Home Warranty directly. Give them a call at 855-267-3532 or send them an email at [email protected] for help finding your policy number.

Who is the CEO of Select Home Warranty?

Select Home Warranty was founded in 2012 and is headed up by CEO Joseph Shrem.

What is the service call fee for Select Home Warranty?

In addition to the monthly fee for your Select Home Warranty plan, you will be responsible for a service call fee in the event that a repair technician is called out to service a system or appliance that’s covered by your home warranty.

The company does not publish exact service call rates on their website or in their terms of service, however customer reviews suggest that the service call fee may be around $75. Rates may vary based on plan type and the location of your home, so be sure to consult with a customer service representative for this information when signing up for a plan.

Does Select Home Warranty cover freon?

Select Home Warranty’s main plans do not cover freon. However, it may be available as an additional coverage option, so be sure to check with the company when you’re electing your plan coverage if you’d like to extend your plan to cover freon.

How does Select Home Warranty work?

Select Home Warranty is an independent company that provides protection above and beyond that of homeowners insurance, to cover normal wear and tear of appliances and major systems like plumbing, electrical, heating and cooling.

When you sign up for a plan with Select Home Warranty, you’re covered for a specific list of items in your home. If something on that list breaks down, simply call or email them to start a claim. Select Home Warranty will take it from there, working with one of their approved service providers to come out and fix the issue, or replace the item if it is not repairable. Plans start at $47 a month, though the company frequently offers discounts and other perks for signing up, such as free roof leak coverage.

How good is Select Home Warranty?

Select Home Warranty has a good overall customer satisfaction rating. Their plans cover all major household appliances and systems. The added free roof coverage also gives them an edge over other competitors. However there are some considerations to be aware of; see The Fine Print section above for more details.

How much is the service fee for Select Home Warranty?

Select Home Warranty does charge a service call fee for repair visits, but they do not publish those rates on their website or in their terms of service. Customer reviews on the Consumer Affairs website suggest that service call fees may fall in the $75 range. However, service call rates may vary based on plan type and the location of your home, so be sure to give them a call to find out exact rates in your area for the plan you choose. 

What does Select Home Warranty cover?

Select Home Warranty covers most major appliances and systems in your home. They have plans that cover your home’s appliances, major systems like plumbing and electrical—or both. In other words, if it’s a big item in your home that you use daily, it can be covered by a Select Home Warranty plan.

Where is Select Home Warranty located?

Select Home Warranty is headquartered in Mahwah, N.J.

Who owns Select Home Warranty?

Joseph Shrem is the CEO of Select Home Warranty, which was founded in 2012.

Methodology

The Consumer Rating Difference

Behind Our Best Home Warranty Ratings

We make choosing the best home warranty service easy with expert reviews and rankings.

Here’s the methodology behind our ratings:

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Comprehensive Overviews

From unique offerings and plan details to coverage, pricing and more, we cover it all in our detailed reviews.
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Pricing Details

We break down how much each home warranty plan costs, noting everything that’s included under each tier.
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Home Warranty Comparisons

With so many different services available, it can be hard to decide which one is right for you. We compare home warranty services and take a look at what each service offers, their pricing, their coverage and more.
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FAQs

In case the review wasn't enough to, we also include several FAQs to help ensure you have all you need to make an informed decision.