Whether shopping online, looking for local service providers or joining the job hunt, people are increasingly seeking input from others on their experiences to help drive their decisions, making online reviews more important than ever. In fact, some sources indicate that as much as 97 percent of consumers read online reviews for local businesses, further highlighting how reputation really is everything. Rhino Reviews is a highly-trusted agency that focuses exclusively on helping companies navigate reputation management in today’s ever-evolving online market. In this comprehensive review, we’ll break down the company’s various services, explain how it works and more—to help you decide if Rhino Reviews is the perfect partner for your business.
| Highlights |
|---|
| Dedicated account manager is available 24/7 via email and text |
| Responds to customers reviews within 24 hours |
| Actively monitors and helps prevent negative reviews |
| Access to leadership team, including in-demand industry experts |
| Variety of specialized services, including crisis management and PR help |
| Free reputation analysis and strategy for your business |
About Rhino Reviews
Founded by a leading presence in the reputation management space, Rhino Reviews is a boutique, women-owned agency that blends big capabilities with a personalized approach to help businesses tap into the power of online reviews to promote and protect their online presence.
From generating and growing positive online reviews, to providing guidance on how to best mitigate negative feedback from both consumers and employees, plus helping you create a strong search and social media presence and even crisis management support, Rhino Reviews works as an extension of your team to ensure your brand or business leaves a positive and lasting impression.
| Pros | Cons |
|---|---|
| Dedicated team of experts provide tailored services and strategy | No month to month contracts |
| Personalized approach to reputation management instead of a one-size-fits all solution | No free trial |
| Real people help generate, respond to and manage reviews | |
| Deliver authentic online interactions—no canned responses or autobots | |
| Holistic approach to reputation management beyond just review generation | |
| Variety of specialized services, including crisis management and PR help | |
| Can even provide content creation support as needed | |
| Access to leadership team, including in-demand industry experts | |
| Actively monitors and helps prevent negative reviews | |
| Dedicated account manager is available 24/7 via email and text | |
| Google My Business product experts and Reputation Management Certified Professionals | |
| Responds to customers reviews within 24 hours | |
| Manage reviews across more than 125 platforms, including Google, Facebook and Yelp |
Featured Services
Unlike other “all-in-one” agencies, the team at Rhino Reviews focuses solely on reputation and review management, creating a completely tailored strategy that takes into account the unique needs, goals and competitive landscape of your business, plus includes direct access to leadership to keep an expert eye on the lasting trends and best practices.
Rhino Reviews specializes in the following areas of reputation management solutions:
-
Review Management: Generate positive reviews from real customers while creating an active strategy to resolve negative ones across more than 125 platforms, including big players like Google and Facebook and industry-specific sites. Rhino Reviews team members personally respond to reviews within 24 hours and proactively manage all online business listings to foster trust and accountability, further helping to solidify your online presence.
- Employer Branding: Whether you’re looking to grow your team or establish overall trust in your brand, utilizing employee voices to further foster a positive online reputation is also critical. Rhino Reviews creates strategies to survey current employees’ satisfaction and encourage reviews on popular sites like Glassdoor, as well as actively monitors and puts policies in place to remove any slanderous or fabricated claims.
- Business Profile Management: Ensure your online business listings are optimized and maintained properly to improve domain authority, local SEO and overall online visibility. The Rhino Reviews team will actively claim and update all listings according to best practices, ensuring that they’re built out correctly and consistently across more than 125 directories.
- Social Media Management: People are increasingly using social platforms instead of traditional customer service channels, and customers expect companies to engage within hours, not days. Rhino Reviews creates social listening strategies to keep a pulse on the conversation, as well as actively responds to, reports or removes negative content before it becomes a problem. They can also create business profiles and even product content as needed.
- Crisis Management: Going viral can both make or break a business, which is why the Rhino Reviews team can create a solid plan to help your business survive and manage damaging content before it spirals out of control. They’ll also help you navigate negative employee issues, craft public response messaging and even Google My Listing suspensions as part of their comprehensive crisis management support.
Digital PR Agency: For better or worse, people generally believe what they read online. Rhino Reviews helps you control that narrative by leveraging strategic PR articles and press releases, influencer partnerships and cohesive branded messaging.
Plans & Pricing
Because Rhino Reviews creates a custom reputation management plan that includes tailored services and strategies based on your business’s unique needs, the pricing is also variable.
To get your custom quote, you can schedule a free reputation analysis led by the founder of Rhino Reviews, Chelsea Craig, to discuss your business needs and goals, as well as other factors like industry, size, current reputation and competitors that all inform your plan and pricing.
Simply fill out the info form at RhinoReviews.com, or call or text 1-844-988-0201 to get started.
Comparing Rhino Reviews to the Competition
While there are plenty of software platforms available to help you capture and promote online reviews, only Rhino Reviews provides holistic reputation management support from a trusted team of experts and tailored strategy to help your business stand out.
| Rhino Reviews | Trustmary | Nicejob | Grade.us | |
|---|---|---|---|---|
| Online Customer Review Generation | Yes | Yes | Yes | Yes |
| SEO Strategy and Support | Yes | Yes | Yes | Yes |
| Dedicated team including top industry experts | Yes | No | No | No |
| Crisis Management Support | Yes | No | No | No |
| Content Creation Services | Yes | No | No | No |
| Digital PR Outreach | Yes | No | No | No |
About the Company
A trusted and highly sought after leader in the reputation management space, Rhino Reviews was founded in 2018 by Chelsea Craig with a mission of helping to support businesses that were being unfairly targeted online by both customers and employees.
In addition to speaking at industry events and helping Fortune 500 companies improve their online reputation, Chelsea still maintains a strong presence in the day-to-day, leading her team of experts in helping hundreds proactively grow and improve their online presence and position.
Rhino Reviews exclusively focuses on reputation management, acting as a dedicated extension of the business with its best interests at heart, which has led to them being recognized as a Top Rated Reputation Management Firm for multiple years running.
Rhino Customer Experience Agent
Along with access to the Rhino Reviews leadership team and industry experts, including Google My Business product experts and Reputation Management Certified Professionals, you’ll also have a dedicated account manager available 24/7 via email or text to help provide support and a deep understanding of your business whenever you need.
Bottom Line: Why We Love It
More than ever before, online customer reviews hold the power to influence public perception and even the bottom line of businesses big and small. Rhino Reviews provides one of the only completely hands-off review management and reputation management services on the market, providing tailored strategy and a team of experts to proactively generate, respond and react to customer reviews at a level your typical plug-and-play software simply can’t replicate. They also offer a more holistic approach than most competitors, focusing not only on customer reviews, but building out internal perception through employee reviews and business profiles, helping to manage social media channels, providing crisis management support, digital public relations services and even content creation if needed. With access to top leadership and on-the-ground dedicated 24/7 support, Rhino Reviews really digs in deep to proactively help businesses create and cultivate a positive online reputation and presence that pays off.
FAQ's
Rhino Reviews is more than just software. They are a dedicated team of experts that focuses entirely on reputation management, working with businesses to protect and promote their online reputation by harnessing the power of online customer reviews, improving their employer branding and public profile, managing their social media presence and more.
Rhino Reviews offers the only completely hands-off review generation and reputation management program on the market, working to improve both the external (Google, Yelp, Facebook, etc) as well as internal (Glassdoor, Indeed) reputation and help businesses proactively improve and grow their position in the marketplace.
Unlike other all-in-one agencies or review software platforms, the team at Rhino Reviews acts as an extension of your business and focuses solely on providing holistic, personalized reputation management support with services including:
- Review Creation and Management
- Employer Branding
- Business Profile Management
- Social Media Management
- Crisis Management
- Digital PR Agency
Perfect for small businesses who love a done-for-you solution and dedicated support team of real people instead of a plug and play software to run and manage.
Rhino Reviews is made up of experts who will personally monitor, generate, respond and even remove reviews as needed to help improve your online reputation, as well as provide specialized SEO support and even content creation services.
They’ve helped hundreds of businesses across a variety of industries, including luxury construction, property management, healthcare, retail, hospitality and education to help build or repair their online reputation.
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